1. Information We Collect
We collect information in the following ways:
- Information you provide: name, email address, company name, billing information, and other details submitted through forms, account registration, or service agreements.
- Automatically collected: IP address, browser type, device information, pages visited, and usage patterns when you interact with our website and services.
- Third-party sources: information from business partners, data providers, and publicly available sources.
2. How We Use Your Information
- Providing, maintaining, and improving our Services
- Processing transactions and sending service-related communications
- Responding to inquiries and providing customer support
- Sending marketing communications (with your consent)
- Analyzing usage patterns to improve our infrastructure and offerings
- Complying with legal obligations and enforcing our terms
- Protecting against fraud and unauthorized access
- Research and development to improve our AI infrastructure
- Personalization of your experience with our platform
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic, personalize your experience, and support our marketing efforts. The types of cookies we use include:
- Essential cookies: required for site functionality and cannot be disabled
- Analytics cookies: help us understand how visitors interact with our website
- Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness
- Personalization cookies: remember your preferences and settings
You can control cookie preferences through your browser settings.
4. How We Share Your Information
We may share your information with:
- Service providers who assist in delivering our Services (hosting, payment processing, analytics)
- Business partners for co-marketing or integrated offerings, with your consent
- Law enforcement when required by law or to protect our rights and safety
- Corporate transactions in connection with a merger, acquisition, or sale of assets
We do not sell your personal information.
5. Data Processing
When you use our AI infrastructure services, we process data as necessary to provide the Services. Your workload data is processed on dedicated hardware and is not shared with other customers or used for any purpose other than delivering the Services you have requested. We maintain strict data isolation between customer environments.
6. Security Measures
We implement industry-standard technical, administrative, and physical safeguards to protect your information, including:
- Data encryption in transit and at rest
- Secure API key management and authentication protocols
- Regular security assessments and audits
- Network security and monitoring
- Access controls and employee training
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@novacore.com.
9. International Transfers & Compliance
NovaCore operates globally and complies with regional data protection regulations including:
- European Union — General Data Protection Regulation (GDPR)
- California, USA — California Consumer Privacy Act (CCPA)
- Canada — Personal Information Protection and Electronic Documents Act (PIPEDA)
- Brazil — Lei Geral de Proteção de Dados (LGPD)
- Australia — Privacy Act 1988
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data in accordance with applicable laws.
10. Children's Privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
12. Contact
NovaCore Technologies Inc. — Incorporated in Delaware, United States.